📄 Terms & Conditions
Effective Date: August 11, 2025
Welcome to Clean with Khassie! By booking our services or using our website (www.cleanwithkhassie.com), you agree to the following Terms and Conditions. Please read them carefully before proceeding with any service.
1. Services Provided
Clean with Khassie offers professional residential and commercial cleaning services in Dubai. Service scope, duration, and frequency will be agreed upon at the time of booking.
2. Booking & Payment
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All services must be booked in advance through our website, WhatsApp, or phone call.
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Full payment is due upon completion of service unless otherwise agreed.
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We accept cash, major credit/debit cards, and online payments.
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Prices may vary depending on the size and condition of the property.
3. Cancellation & Rescheduling Policy
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You may cancel or reschedule a booking up to 24 hours before the appointment with no penalty.
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Cancellations made within 24 hours of the appointment may incur a cancellation fee of AED 50.
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No-show appointments or inability to access the premises may be charged the full service fee.
4. Access to Property
It is the client’s responsibility to ensure our team has access to the property at the scheduled time. This may include:
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Key handover
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Security desk clearance
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Door codes or smart lock instructions
5. Satisfaction Guarantee
If you are not satisfied with the service provided, please notify us within 24 hours. We will return to address any missed areas at no additional cost.
6. Damages & Liability
Our team is trained to handle your belongings with care. In the rare event of accidental damage:
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We are fully insured and will assess and resolve valid claims fairly.
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Claims must be reported within 24 hours of the service.
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Clean with Khassie is not responsible for existing damage, unstable fixtures, or fragile/valuable items not disclosed beforehand.
7. Client Responsibilities
Clients agree to:
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Provide accurate information during booking
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Secure pets, valuables, or sensitive items
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Ensure availability of water and electricity
8. Right to Refuse Service
Clean with Khassie reserves the right to refuse or discontinue service for:
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Unsafe or unsanitary working conditions
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Harassment, abuse, or discrimination toward staff
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Failure to comply with these Terms
9. Changes to Terms
These Terms & Conditions may be updated from time to time. The most current version will always be available on our website.
Contact Us:
For questions or assistance, please contact us at:
📧 Email: info@cleanwithkhassie.com
📞 Phone/WhatsApp: +97 569834210
🌐 Website: www.cleanwithkhassie.com
🔐 Privacy Policy
Effective Date: August 11, 2025
At Clean with Khassie, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.
1. What We Collect
We may collect the following information:
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Name, phone number, and email address
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Home or office address for service visits
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Booking history and preferences
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Payment details (processed securely by third-party providers)
2. How We Use Your Information
We use your data to:
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Confirm and manage bookings
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Send service reminders and updates
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Improve our services and customer experience
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Communicate offers, discounts, or service updates (only with consent)
3. Sharing of Information
We will never sell or rent your personal information. We may share data only with:
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Staff or subcontractors who need it to perform services
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Payment processors for secure transactions
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Legal authorities if required by UAE law
4. Website & Cookies
Our website may use cookies or analytics tools (e.g. Google Analytics) to:
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Improve user experience
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Track site performance
You can disable cookies in your browser settings if desired.
5. Data Protection & Security
We take reasonable precautions to protect your personal information from loss, misuse, or unauthorized access. However, no method of internet transmission is fully secure.
6. Your Rights
You have the right to:
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Access or update your personal information
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Request removal from marketing communications
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Withdraw consent to data usage
To exercise these rights, email us at [Insert your contact email].
7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
Contact Us:
📧 Email: info@cleanwithkhassie.com
📞 Phone/WhatsApp: +97 569834210
🌐 Website: www.cleanwithkhassie.com